Messaging and Campaigns
ChatYug runs messaging and campaigns on the official WhatsApp Business API: you can send bulk and template messages, attach media, schedule sends, and track delivery and read receipts. Everything stays within Meta-approved templates for outbound marketing and utility traffic, with reporting suitable for Indian SMBs who need visibility without enterprise tooling.
Bulk Messaging
Send personalized campaigns at scale with delivery visibility and campaign-ready workflows.
Template and Media Messaging
Use approved templates, media uploads, and structured messaging for sales, support, and notifications.
Scheduled Sends and Reports
Schedule sends, track delivery results, and review message performance with export-ready reporting.
WhatsApp Carousel Template Messages
Register Meta-approved media card carousel templates (2 to 10 swipeable cards per message), sync approval from Meta, send carousel template messages to contacts, and run bulk carousel campaigns with CSV or contact groups. WhatsApp carousel templates guide.
Contacts and Group Management
Organise contacts with labels and workspace views, import from CSV, and maintain groups for targeted broadcasts. This keeps audience data structured for compliance-friendly outreach and helps teams run repeatable campaigns to the right segments instead of one-off spreadsheets.
Contact Workspace
Manage contacts, labels, engagement checks, exports, and conversation-linked updates.
Contact Groups
Create groups, import members via CSV, and run targeted group communication journeys.
Automation, AI, and Chatbots
Automation combines time-based and holiday-aware rules with optional AI answers backed by a knowledge base. The visual chatbot builder lets non-developers publish flows for FAQs, lead capture, and hand-off to agents, so routine WhatsApp traffic is handled before a human joins the thread.
Rule-Based Automation
Configure auto-replies, time-based rules, and holiday-aware behavior for faster customer response.
AI Responses and Knowledge Base
Manage AI response rules and knowledge documents to improve automated answer quality.
Chatbot Flow Builder
Create, publish, import, export, and analyze chatbot flows through a visual workflow builder.
WhatsApp Commerce, Catalog, and Orders
WhatsApp Commerce on ChatYug links your Meta product catalog, enables native cart checkout inside WhatsApp, runs checkout Flows for delivery and payment details, and tracks orders end to end. Indian D2C and retail teams manage catalogue, cart orders, and fulfilment from the same portal. Read the WhatsApp Commerce guide.
Product Catalog and Categories
Create and link Meta catalogs, sync products to and from Meta, assign browse categories, and maintain retailer IDs (SKUs) that map to native cart line items.
Native WhatsApp Cart and Multi-Item Orders
Customers add multiple products with quantities in Meta's built-in WhatsApp cart. ChatYug ingests cart order webhooks, enriches product names from your catalog, and shows every line item in customer-facing checkout messages.
Checkout WhatsApp Flows
Publish checkout Flows that collect customer name, mobile, address, city, pincode, and payment mode. Enable auto-send after every cart submit or trigger flows manually via API.
Commerce Orders Dashboard
View pending, confirmed, shipped, delivered, and cancelled orders with line items and shipping address. Update status and send WhatsApp notifications to customers from one operations screen.
Integrator API and Webhooks
External API covers catalogs, product lists, orders, checkout flows, and status updates. Outbound webhooks deliver cart orders, customer messages, and flow submissions to your CRM or ERP.
Product List and Carousel Commerce
Send single-product or multi-section product list messages from the commerce hub. Carousel template Buy taps can also create orders for campaign-driven selling alongside native catalog cart.
Developer Integrations and APIs
Developers get API keys, REST-style access for messaging and commerce operations, configurable webhooks for inbound events, and in-portal testing helpers. That lets you connect CRMs, custom backends, or internal tools without maintaining direct Meta Cloud API plumbing yourself.
API Key and External APIs
Generate and manage API keys, then integrate message, catalog, and order APIs into your software.
Webhook Configuration
Configure, save, and test webhook endpoints for reliable event delivery and integration workflows.
API Configuration and Testing
Use built-in API configuration pages, documentation, and testing utilities for faster integrations.
Team Operations and ERP Workflows
Team operations cover assignment to sub-users, dashboards for workload visibility, and ERP-style documents such as invoices and quotations with one-click WhatsApp send. It is aimed at Indian SMBs that already run formal billing and want WhatsApp tied into those records, not only ad hoc chats.
Dashboard and Team Assignment
Track activity, manage sub-users, and streamline chat assignment with team-level analytics.
ERP and Documents
Manage company settings, vendors, terms, and business documents with WhatsApp send actions.
Frequently Asked Questions about ChatYug Features
Does ChatYug include WhatsApp Commerce out of the box?
Yes. WhatsApp Commerce capabilities—catalog linking, native cart, checkout flows, order portal, and commerce APIs—are part of the ChatYug platform on standard plans. See the WhatsApp Commerce guide for the full journey.
How does native WhatsApp cart work on ChatYug?
Customers shop from a product list inside WhatsApp, add items to Meta's catalog cart, and submit an order. ChatYug saves all line items, enriches product names from your catalog, and can auto-send a checkout WhatsApp Flow for delivery details.
Can integrators build on ChatYug commerce APIs?
Yes. The External API and outbound webhooks cover catalog CRUD, product list send, cart order events, checkout flows, and order status updates so CRMs and custom backends can mirror fulfilment without direct Meta plumbing.
Can I build chatbots without coding on ChatYug?
You build flows in a visual editor using message steps, conditions, and branches. Advanced flows can call external HTTP APIs from a node so you can fetch order status or create leads without writing a custom server; typical marketing and support flows need no code at all.
Does ChatYug provide AI-powered responses?
ChatYug can answer from uploaded knowledge documents and configured AI rules, alongside classic keyword and time-based auto-replies. Operators decide when AI is allowed to respond and when a human must take over, so automation speeds up Tier-1 queries without removing control.
How are ERP and document workflows handled?
The ERP area covers company profiles, vendors, terms, and generated PDFs for invoices, quotations, and related documents. From those screens you can send the PDF or notification over WhatsApp using approved templates, which is useful for B2B and services businesses in India that already issue formal paperwork.