Messaging and Campaigns
ChatYug runs messaging and campaigns on the official WhatsApp Business API: you can send bulk and template messages, attach media, schedule sends, and track delivery and read receipts. Everything stays within Meta-approved templates for outbound marketing and utility traffic, with reporting suitable for Indian SMBs who need visibility without enterprise tooling.
Bulk Messaging
Send personalized campaigns at scale with delivery visibility and campaign-ready workflows.
Template and Media Messaging
Use approved templates, media uploads, and structured messaging for sales, support, and notifications.
Scheduled Sends and Reports
Schedule sends, track delivery results, and review message performance with export-ready reporting.
Contacts and Group Management
Organise contacts with labels and workspace views, import from CSV, and maintain groups for targeted broadcasts. This keeps audience data structured for compliance-friendly outreach and helps teams run repeatable campaigns to the right segments instead of one-off spreadsheets.
Contact Workspace
Manage contacts, labels, engagement checks, exports, and conversation-linked updates.
Contact Groups
Create groups, import members via CSV, and run targeted group communication journeys.
Automation, AI, and Chatbots
Automation combines time-based and holiday-aware rules with optional AI answers backed by a knowledge base. The visual chatbot builder lets non-developers publish flows for FAQs, lead capture, and hand-off to agents, so routine WhatsApp traffic is handled before a human joins the thread.
Rule-Based Automation
Configure auto-replies, time-based rules, and holiday-aware behavior for faster customer response.
AI Responses and Knowledge Base
Manage AI response rules and knowledge documents to improve automated answer quality.
Chatbot Flow Builder
Create, publish, import, export, and analyze chatbot flows through a visual workflow builder.
WhatsApp Commerce, Catalog, and Orders
WhatsApp Commerce on ChatYug links your catalog, syncs products, supports cart-oriented flows, and tracks orders end to end. Indian D2C and retail teams can move discovery, questions, and checkout-style journeys inside WhatsApp while operations staff update status from the same portal.
Commerce Settings
Enable cart workflows, configure commerce settings, and manage commerce flow integrations.
Catalog and Product Management
Link catalogs, sync products, maintain product details, and search product records quickly.
Order Management
Track order details, update order status, and send order notifications from within your operations workflow.
Developer Integrations and APIs
Developers get API keys, REST-style access for messaging and commerce operations, configurable webhooks for inbound events, and in-portal testing helpers. That lets you connect CRMs, custom backends, or internal tools without maintaining direct Meta Cloud API plumbing yourself.
API Key and External APIs
Generate and manage API keys, then integrate message, catalog, and order APIs into your software.
Webhook Configuration
Configure, save, and test webhook endpoints for reliable event delivery and integration workflows.
API Configuration and Testing
Use built-in API configuration pages, documentation, and testing utilities for faster integrations.
Team Operations and ERP Workflows
Team operations cover assignment to sub-users, dashboards for workload visibility, and ERP-style documents such as invoices and quotations with one-click WhatsApp send. It is aimed at Indian SMBs that already run formal billing and want WhatsApp tied into those records, not only ad hoc chats.
Dashboard and Team Assignment
Track activity, manage sub-users, and streamline chat assignment with team-level analytics.
ERP and Documents
Manage company settings, vendors, terms, and business documents with WhatsApp send actions.
Frequently Asked Questions about ChatYug Features
Does ChatYug include WhatsApp Commerce out of the box?
Yes. WhatsApp Commerce capabilities—catalog linking and sync, product maintenance, cart-oriented flows, and order tracking—are part of the ChatYug platform. Which modules are activated for your account can depend on onboarding and setup, but the product is built to include commerce alongside messaging and automation on standard plans.
Can I build chatbots without coding on ChatYug?
You build flows in a visual editor using message steps, conditions, and branches. Advanced flows can call external HTTP APIs from a node so you can fetch order status or create leads without writing a custom server; typical marketing and support flows need no code at all.
Does ChatYug provide AI-powered responses?
ChatYug can answer from uploaded knowledge documents and configured AI rules, alongside classic keyword and time-based auto-replies. Operators decide when AI is allowed to respond and when a human must take over, so automation speeds up Tier-1 queries without removing control.
How are ERP and document workflows handled?
The ERP area covers company profiles, vendors, terms, and generated PDFs for invoices, quotations, and related documents. From those screens you can send the PDF or notification over WhatsApp using approved templates, which is useful for B2B and services businesses in India that already issue formal paperwork.