What are WhatsApp carousel template messages
Carousel template messages use Meta's media card carousel format: one approved template with multiple horizontal cards customers swipe through in WhatsApp. Each card supports image or video headers plus optional quick reply, URL, or phone buttons. They are sent only via the WhatsApp Business API with an approved template, which keeps campaigns compliant compared with unofficial bulk tools.
Learn how templates fit into the broader API stack in our WhatsApp Business API guide for India.
Register and approve carousel templates
In ChatYug you define a carousel template name, language, optional message body with {{variables}}, and between 2 and 10 cards with header media and buttons. ChatYug submits the structure to Meta for review; you sync status until the template shows approved before sending. Header images upload through ChatYug's resumable media flow to obtain Meta header handles required at registration time.
After you create a ChatYug account, use the Carousel Templates area in the portal to register and sync templates for your WhatsApp Business Account.
Send carousel messages to contacts
For one-to-one outreach, pick an approved carousel template, fill message body variables and per-card media or text parameters, and send to a customer phone number. Recipients see the familiar swipeable card row inside WhatsApp; quick reply button taps appear in your ChatYug inbox for agents or automation to handle next steps.
Bulk carousel template campaigns
Bulk messaging in ChatYug supports a dedicated carousel template mode: select an approved carousel template, configure card content once, upload a CSV of recipients or choose a contact group, and launch a carousel_template bulk job. Delivery and errors follow the same reporting patterns as standard template campaigns, so marketing teams can run product showcases or seasonal offers at scale.
See all messaging capabilities on the ChatYug features page.
Use cases for Indian SMBs and D2C brands
Carousel templates suit visual selling and multi-option offers: D2C fashion lookbooks, real estate project galleries, coaching institute course cards, restaurant combo menus, and festive promotion strips where one text message cannot carry every SKU. Because cards are template-backed, they work for opted-in marketing audiences and structured utility notifications Meta classifies for your template category.
- Product launches with multiple SKUs in one approved send
- Property or vehicle listings with per-card View Details URLs
- Event or webinar sign-up cards with quick reply registration
- Re-engagement campaigns to contact groups with shared creative
Carousel templates are included on ChatYug plans from ₹1,500 per month. Meta conversation charges apply per Meta's published rates.
View pricing Start free trialWhatsApp carousel template FAQ
What is a WhatsApp carousel template?
A WhatsApp carousel template is a Meta-approved message template that shows a swipeable row of media cards (typically 2 to 10 cards). Each card can include an image or video header, body text with variables, and buttons such as quick reply, URL, or phone number. Businesses send carousel templates through the official WhatsApp Business API, not the consumer WhatsApp app.
How many cards can a WhatsApp carousel template have?
Meta media card carousel templates support between 2 and 10 cards per template. ChatYug validates card count and structure when you register a template and when you send or schedule carousel messages.
Can I send bulk carousel template messages with ChatYug?
Yes. After your carousel template is approved by Meta, you can run bulk carousel campaigns from ChatYug using CSV recipient lists or contact groups, with per-recipient body and card variable values filled at send time.
Is WhatsApp carousel included in ChatYug pricing?
Carousel template registration, sending, and bulk campaigns are included in ChatYug's standard platform plans starting at INR 1,500 per month. Meta's per-conversation charges for template messages are billed separately to your WhatsApp Business Account, the same as other approved templates.
What button types are supported on carousel cards?
When registering a carousel template in ChatYug, each card can include quick reply buttons, URL buttons, or phone number buttons, subject to Meta template review rules. Quick reply taps can be tracked in conversations for follow-up workflows.